Shoppers visit Net-A-Porter.com for high-quality fashion, and they’re getting the customer service to match.
Self-described as “world’s premier online luxury fashion destination,” Net-A-Porter.com topped all competitors across all retail verticals for customer service in February, according to Stella Benchmarks.
The retailer was particularly strong in fulfillment, besting all other retailers in both Shipping and Returns.
Net-A-Porter.com provided a pre-paid, adhesive return label in all orders handled by StellaService Analysts. In addition, Net-A-Porter.com issued refunds in less than a week on average.
“Net-A-Porter knows its customer base and that’s definitely apparent in its service efforts,” said Kevon Hills, Vice President of Research at StellaService. “Orders arrive fast and they’re beautifully packaged, which is what a luxury shopper demands. They also put a lot of thought into reducing the friction involved in the returns …