Sears has added returns and exchanges to its popular In-Vehicle Pickup service. The new integrated retail service, powered by the Shop Your Way mobile app, lets members pick up, return or exchange their purchases for free – guaranteed in five minutes or less – without ever leaving their vehicle.
It’s a great option for consumers, as Sears has struggled with refund speed in 2014. StellaService data shows the retailer’s Total Days to Refund has doubled since March, now averaging close to 14 days through August. Sears trails competitors like Amazon, Target and Walmart in the metric.
But, Sears has certainly found success in leveraging its physical stores to ship products faster. And, earlier this year the retailer aimed to better connect in-store and online shopping with the launch of In-Vehicle Pickup.
Curbside returns and exchanges takes that concept of convenience to the next level.
This is how it works:
To start an in-vehicle return or exchange, a customer visits sears.com, …