You Can Still Order a Last-Minute Engagement Ring Online In Time For Valentine’s Day

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Chocolate and flowers won’t suffice. Baby’s getting bling this year.

But, for the last-minute kind of guy, is buying online still an option?

According to Josh Holland, Blue Nile’s senior manager of communications, shoppers may have more last-minute options than they realize. For instance, a fully-customized diamond engagement ring ordered from the retailer by 5 p.m. ET can be delivered by 10:30 a.m. the next day.

Holland said every Blue Nile engagement ring is shipped FedEx Priority Overnight for free, insured to the customer’s door and wrapped in an elegant gift box.

Overstock.com also said they can cater to the last-minute jewelry shopper. Items on the site carry a festive red label that serves up detailed information about receiving orders on time for Valentine’s Day.

Jewelry ordered from Overstock.com before 11 a.m. ET on February 13 can be delivered next-day.

“We get calls close to holidays asking about guarantees,” said Stormy Simon, Co-President at Overstock.com. …

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Holidays Bring Joyful and Frustrating Customer Service for Online Shoppers (Part 2 – Email Support)

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Note: this is the second in a three part series looking at the customer service performance of the top 25 online retailers during the 2011 Black Friday through Cyber Monday weekend. View Part 1 (Phone Support) and Part 3 (Live Chat Support) for a complete view on how the largest online retailers cared for customers during the big shopping holiday.

According to Forrester, 55% of online shoppers use email when attempting to solve a customer service problem.  Most consumers expect relatively quick responses to email inquiries. In fact, if you’re shopping online and have a question, what’s the point of sending an email if the company doesn’t get back to you for days? The product, special deal or issue in question may no longer be relevant by the time you get a reply.

To give shoppers a better idea of which stores plan to keep you in the loop and which stores are likely to dismiss your message into the email abyss as you do your online holiday shopping, STELLAService …

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Holidays Bring Joyful and Frustrating Customer Service for Online Shoppers (Part 1 – Phone Support)

Click to enlarge

Note: this is the first in a three part series looking at the customer service performance of the top 25 online retailers during the 2011 Black Friday through Cyber Monday weekend. View Part 2 (Email Support) and Part 3 (Live Chat Support) for a complete view on how the largest online retailers cared for customers during the big shopping holiday.

Despite the many ways consumers can connect with a company for customer service, the telephone is still the most widely used customer service channel for online shoppers. According to Forrester, 69% of online consumers use the phone when seeking customer service help (followed by 55% who use email).

As a result, we think online shoppers should be especially aware of the findings from our 2011 Cyber Monday Customer Service study. For the first time, STELLAService is providing an unprecedented inside look at which stores provide joyful customer service during the holidays, and which stores are likely to deliver a full-serving of slow, …

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Back to school? Shop at Costco.com

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It’s that time of year again when millions of people, young and old, are racing to prepare for the first day back to school. For many, this is an exciting time, when personal aspirations meet opportunity and anything seems possible.

However, we know that this is also an anxious and nerve-racking time, when the “to-do” list seems to command all the attention. At STELLAService, we understand that students (and parents, of course) have enough to worry about, so we wanted to help by evaluating the Internet’s biggest one-stop shops for hassle-free back-to-school shopping.

We evaluated 15 of the Internet’s leading online retailers, including Amazon, Costco, Walmart, Buy.com, and Overstock.com. We measured the retailers according to six best practices exemplifying both speed and convenience during the back-to-school crunch, including shipping, returns, and payment options.

We’re excited to share these results below:

Costco.com offers the most hassle-free …

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