Stella Benchmarks received a fresh look in its most recent release, but there’s a familiar retailer topping the rankings.
L.L.Bean had the overall best customer service performance in May, the second time the retailer has topped the list in the past three months. The retailer’s performance was strong in nearly every area — 4th in Phone, 6th in Email, 8th in Chat and 4th in Returns/Refunds.
Companies that have ranked in the Overall Top 25 every month since January include: Fab, J.Crew, L.L.Bean, Net-A-Porter, Ralph Lauren, Shopbop and Zappos.
Stella Benchmarks are designed to provide consumers with guidance for smarter shopping and retailers with an independent, reliable benchmark for measuring and improving customer service.
Since launching in November 2012, only companies with $100 million in revenue qualified for the rankings across four service areas: Phone, Email, Shipping and Returns/Refunds. Starting in June 2014, showing data from May 2014, all companies evaluated on …