“Turkey isn’t just for Thanksgiving, says Butterball CEO Rod Brenneman. Whether it’s turkey sausage for breakfast, turkey medallions on salad for lunch or roast turkey and gravy for dinner, Brenneman says he eats the bird at least once every day. His meal choices were among the personal glimpses he shared during an interview with The Associated Press. Brenneman also dished about how Butterball handles its busiest time of year. The company, based in Garner, N.C., estimates that it raises one out of every five turkeys eaten on Thanksgiving. [...] In the meantime, Butterball is welcoming another first: Its famous Turkey Talk Line at 1-800-BUTTERBALL now will employ men. The toll-free line has been a resource for cooks with questions about preparing their holiday feasts since 1981. On Thanksgiving alone, Butterball says the line fields more than 12,000 calls.” [Source: Associated Press via The Seattle Times]
With ribbons and bows, one never knows.
But, StellaService tried to find out by surveying the quality of gift wrapping from 27 major retailers.
Heading into the holiday shopping season we wanted to know which retailers offered multiple options for gift wrap, how much retailers are charging consumers for this premium service, and whether the gift card messages being delivered with the wrapped packages are accurate.
Seven of the 27 retailers offered multiple gift wrap options.
NeimanMarcus.com had the priciest gift wrap option at $7.50. Those with free gift wrap included Barneys.com, BrooksBrothers.com, Coach.com, RalphLauren.com and ToryBurch.com.
Five companies failed to include the gift card. And, three companies flubbed the requested gift card message.
There were a number of instances where a better experience could have been delivered. One retailer simply wrote the gift message on the packing slip. In several instances the gift …
“Shoppers are camped out in store parking lots. Retailers are fighting to outdo one another to see who can open up the earliest. The Black Friday mayhem is officially under way, but at least one thing is a little different this year: more same-day delivery options. Several big name tech companies and startups are ramping up their same-day delivery operations in cities across the country ahead of the holiday shopping rush in an effort to increase awareness for these relatively new services and boost the rate of consumer adoption. But doing so poses just as many challenges as it does opportunities for some of these newcomers. Google’s same-day delivery service, Google Shopping Express, which launched in the San Francisco Bay Area in March, will offer deliveries on Thanksgiving Day until 5 p.m. PT and plans to add 80 additional Google-brand delivery trucks. It normally operates a “few hundred” of these to meet demand.” [Source: Mashable]
“Conversations like this one are what makes Twitter an amazing service. If you considered switching your mobile operator in the past, you might chat with friends or family about it and then come to a decision. These days you can do more than that — why not put out a tweet too… you might attract the attention of those very same operators, and even T-Mobile’s CEO himself. That’s what happened to Jay Rooney, an AT&T customer who was tempted by T-Mobile’s free international roaming deal.” [Source: The Next Web]
“Comcast is the largest cable and Internet provider in the country and one of the biggest content providers with the acquisition of NBC. It’s also one of the most-hated companies in the country, a former Worst Company In America champ (and perennial quarterfinalist) with a reputation for horrendous customer service, inept tech support and bungled billing practices. In an interview with Marketplace’s Kai Ryssdal (audio is below), explains why Comcast is always at or near the bottom of most customer service and satisfaction surveys. [...] But Comcast CEO Brian Roberts says it’s all just a matter of his company being so darn huge. While we agree with him that this is completely unacceptable, we think Roberts doesn’t realize just how many bad experiences “one-tenth of one percent” of a billion interactions would be. That’s still 1 million times in a year when people are having bad Comcast customer service experiences!” [Source: The Consumerist]