L.L.Bean provided the best overall customer service in August, marking the retailers fourth time topping Stella Benchmarks in 2014.
One of the keys to great customer service is matching expectations across all channels. L.L.Bean makes this a priority. The retailer repeated its top performance from the previous month by ranking among the Top 25 in Email, Chat, Shipping and Returns.
Stella Benchmarks includes 139 companies evaluated on a daily basis by StellaService. Customer care channels – Phone, Email and Chat – are measured daily, while fulfillment metrics are measured across multiple orders each month.
Nine companies that did not rank in the Top 25 overall last month earned a spot in August: Gap, Marc Jacobs, Burberry, Apple, Hewlett-Packard, Motosport, Microsoft, Brooks Brothers and Wayfair.
Companies that have ranked in the Top 25 Overall every month in 2014:
One of the standouts in the most recent Benchmarks was Target’s …