“Bigcommerce is a service that merchants can sign up for to create their own online store — and now it has rolled out an integrated app store that allows them to add capabilities to their respective stores via third-party apps in a single click. This means merchants can add apps without leaving Bigcommerce. For example, they can easily add Point Of Sale capabilities by installing the Zing Checkout app or social incentives by installing the JustUno app. ‘Think of it as iTunes for commerce,’ Mitchell Harper, the co-founder and co-CEO of Bigcommerce, says.” [Source: The Next Web]
“Last week news broke that eBay had acquired PhiSix, a startup that develops fit technology for clothing, in an effort to give shoppers another way to discern how an item will look on them when they’re shopping online. Taking into account a material’s stretch, fabric and sheen, PhiSix generates simulations of clothing on the human form, including a realistic 3D rendering that shows wrinkles and a heat map marking where different sizes will fit more snugly on the body.” [Source: Fashionista]
Image courtesy Yahoo! Finance
Ecommerce startup Zulily is on a tear. The Seattle-based company announced fourth quarter earnings earlier this week, and the market responded enthusiastically.
The stock surged 40% post-earnings announcement, the company’s first since its IPO in November.
CNBC financial commentator Jim Cramer speculated on his show Tuesday night that Zulily could beat Amazon in the race for online shopping dollars, citing the company’s mobile-centric strategy.
“This is the first company that has said ‘we can beat Amazon,’ and I believe them. I think they can beat Amazon. Why? Because they are a technology company in the women’s apparel business. It’s a revolutionary company. I urge everyone to take a look at ZU.”
In addition to a 100% rise in fourth quarter sales, the company also reported that it doubled its active customers in 2013 to 3.2 million. Additionally, the CEO noted on the call that the majority of its business …
This guest post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.
Did you know that 48% of customers who have had a negative customer service experience are likely to tell 10 or more people about it? On the other hand, just 25% of customers who had a good experience are likely to say something positive about your company, according to Harvard Business Review.
Given the fact that customers who have had a bad experience won’t hesitate to get on a megaphone (See: social networks) to tell others, it is important to make every effort to convert distraught customers into happy customers. After all, your customers are the reason you’re in business, right?
Examples of distraught shoppers in online retail can vary from a customer who is experiencing problems logging into a site to a customer who didn’t receive an gift order in time for Christmas despite placing it by the retailer’s stated …
Do you impose time limits on call lengths for your customer service agents? Do your reps have access to the appropriate order management systems, allowing them to provide customers with order information in real-time?
These are just two areas where operational changes can significantly impact the experiences your agents are delivering to your valued customers.
StellaService Client Development Manager Chris Vodola has experience managing contact centers for major beauty brands and online retailers, and in a recent post for Multichannel Merchant he outlines five ways to empower frontline customer service reps. Here are the first two:
1) Give them the luxury of time.
When agents feel pressured to end calls within a certain time limit, or pick up the phone as quickly as humanly possible, they’re putting more priority on putting out fires and less emphasis on actually getting to the root of the customer’s problem by doing proper research on the issue and potential solutions. It’s not …