Customer care for OfficeMax has officially transferred operations to Office Depot.
StellaService Analysts noticed during the first week of November that calls to OfficeMax’s given customer service phone number were rolling over to Office Depot. Attempts to navigate OfficeMax.com result in a redirect to OfficeDepot.com. StellaService confirmed that all service channels now direct to Office Depot.
Looking at a three month snapshot of performance through October, Office Depot averaged about 90 seconds to connect customers to an agent on the phone, 12 hours to reply to customer service emails and 33 seconds to connect on live chat. Issue Resolution trails the Office Supply category average in Phone and Email, but is strong on chat at 91%. In short, Chat was the best bet for fast, helpful service during that period.
It’s been a full year since the merger of OfficeMax and Office Depot. Chairman/CEO Roland Smith described the combination on an earnings call as “a huge success,” …