Here at Happy Customer we’re fortunate to have the opportunity to regularly interview customer service experts, speakers, consultants, authors and more. In some cases these experts work within online retail, in others, their expertise spans multiple industries.
We’ve selected some of our top quotes from interviews and hope they provide you inspiration and guidance along the path to delivering great customer service.
1) “Providing great customer service in our technologically altered world isn’t a fundamentally different proposition than it was a decade ago, but it’s faster. More transparent. More twitchy. Unforgiving. Viral. Magnified. But still created by, and for, people. People are central on both sides of the service interaction.”
-Micah Solomon, Customer Experience Consultant and Speaker
Read our review of Micah Solomon’s latest book, High-tech, High-touch Customer Service, here.
2) “One of the struggles service has had is proving its value, but …