J.Crew’s website has a “What we’re known for” section that specifically calls out design, styling and philanthropy. It may be time to add customer service to the list.
J.Crew topped Stella Benchmarks in June, providing the overall best customer service of the 130 companies included. The retailer last topped the rankings in January, but is one of only six companies to remain within the top 25 since the beginning of the year.
Phone support was a bright spot for J.Crew, as the retailer also topped that specific service area. Additionally, the retailer ranked 10th in email support and 12th in Returns.
Stella Benchmarks includes companies evaluated on a daily basis by StellaService. Customer care channels – Phone, Email and Chat – are measured daily, while fulfillment metrics are measured across multiple orders each month.
Nine companies not included in the previous month’s rankings earned a spot in the Top 25 Overall in June – Apple, Gap, Kate Spade, Room and …