By Jake Novick, Senior Research Associate, StellaService
The U.S. Postal Service plays a much bigger role in the success of ecommerce than many industry watchers realize.
While the Postal Service remains in the scrutiny of the public eye – posting $2 billion in losses last quarter alone — there is a bit of a bright spot that may foretell its place in the future – carrying packages the last mile for the larger carriers like UPS and FedEx. As ecommerce continues to balloon, getting parcels to customers’ doors in a timely manner has become vital component to a great shopping experience.
In the past, we have highlighted some retailers who are using carrier service upgrades to ensure speedy delivery to all regions of the country regardless of the location of distribution centers. However, less attention has been paid to the role of the USPS, which some view as a relic of ecommerce delivery. At first glance you might be right – StellaService data indicates that only …