Screenshot courtesy Zendesk
Customer service platform Zendesk recently released a new application for customers who are looking to improve agent-to-agent collaboration. The new app, which is among 140 available in the platform’s marketplace, could prove to be useful particularly for larger and/or remote teams. Users need to have a Google Apps account, and have their Zendesk admin install the app. After that, a Hangout can be started with just a few clicks.
We spoke with Zendesk Platform Product Manager Maxime Prades to get the scoop on the new Google+ Hangouts app.
Give us a bit of background on the new Zendesk Google+ Hangouts app. How did the idea come about? How long have you been developing the app?
MP: We were approached by Google, whom we work with on a lot of different projects and APIs, to be part of the Hangout API beta. As big users of Google+ Hangouts ourselves we jumped on the opportunity to build something useful for our customers. We’ve been working on this …