Jordy Leiser is Co-founder and CEO of StellaService.
We hear about customer-centric companies all the time. From Amex to Zappos, we follow and study and praise the innovators, especially here at StellaService.
But halfway around the world–a 15-hour flight from New York, to be exact–there’s a place where the quality of customer service shocks and awes in ways you wouldn’t imagine, even from the most customer-obsessed companies on American soil.
I’m not talking about any particular company. I’m talking about the entire country of Japan.
The Trip I Did Not Think I Was Taking
I recently got back from my first trip to Japan, and as you may be able to tell, I was blown away. It completely changed my perspective on the industry I work in and the opportunities for the companies I work with.
I booked the trip last-minute, and I knew very little about the country or culture beyond the superficial qualities most Americans pick up from restaurants and movies. …