Robots are invading the customer service department.
This holiday season, Lowe’s will introduce two autonomous retail service robots in an Orchard Supply Hardware store in San Jose, California to study how robotics technology can benefit customers and employees.
Called OSHbot, the robots will assist customers to quickly navigate stores by directing them to specific products and providing real-time information about product promotions and inventory. In the coming months, OSHbot will also be able to communicate with customers in multiple languages and remotely connect with expert employees at other Orchard stores to answer specific project questions.
“Using science fiction prototyping, we explored solutions to improve customer experiences by helping customers quickly find the products and information they came in looking for,” Kyle Nel, executive director of Lowe’s Innovation Labs said in a release. “As a result we developed autonomous retail service robot technology to be an …