Tips For Calming An Angry Customer

December 7, 2012 / 0 Comments

“I know that many people have different views on how best to handle an angry customer. Some people will advise you to delete negative comments about your brand, and ignore them. I take the opposite approach, and with the right strategy in place you can turn an angry customer into a brand advocate. There are pro-active steps you can take to help ensure that you will not create an angry customer on a social media rampage.” [Source: SmartBrief]

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