More often shoppers are choosing to buy online in favor of venturing out to stores. But we all know that the online shopping process carries with it questions about the caliber and availability of customer service.
Think about it like this: If you shop at a store, the sales representative is there to help you, in person. When shopping online, you may have questions or concerns that you want to levy but no immediate person at which to direct them.
In order to provide shoppers with answer they need when they need it, some retailers now offer 24/7 call support.
STELLAService analysts have identified select online stores that offer 24/7 call support. Customers shopping on any of these websites can take comfort in the idea that whenever they choose to shop there will always be someone ready to answer a question or direct them to a product.
The companies that offer 24/7 call support range from mega-retailers like Apple that sells to millions of customers to retailers with a more niche clientele like Bodybuilding.com. Despite their obvious differences, these companies are united in a mission to provide the best possible customer service–and you don’t need to have bulging muscles or an iPhone to appreciate that.
Just in case you were wondering, here’s STELLAService’s list of companies that offer 24/7 call support.