Under Armour Gains Sales Via Live Chat Expertise

July 11, 2012 / 0 Comments

Retailers that want to increase sales would do well to employ customer service agents who have used the products it sells. That’s what athletic apparel and accessories manufacturer Under Armour has learned, and its sports-loving chat agents are closing a lot of sales. About 27% of UnderArmour.com shoppers who chat with agents on product pages make a purchase within 24 hours. [Source: Internet Retailer]

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