As the name of the publication implies, we’re for a world of happy customers. We’re serious. We know how amazing it feels to interact with a friendly and helpful customer service representative or to receive that “your item has shipped” email. So, the Happy Customer team leverages STELLAService’s nationwide network of mystery shoppers to surface the best online customer service.
We’re also keeping a close eye on the latest trends and technologies that affect customer experience professionals. We aim to be a resource, a daily read for anyone hoping to achieve best practices in customer service.
And, here’s why we think service is so important. Nearly any item you can dream up is for sale online. It’s not tucked away on a dusty cyber shelf in a dark corner of the Internet. It’s available in a wide range of colors at multiple online stores. And all of those retailers are battling to offer the lowest price. So, if you can get exactly what you want at the price you want, then what’s next?
You want a digital smile from that online shopkeep. You want to know with certainty that the business you choose to transact with is going to treat you and your hard earned dollars with respect. You want great customer service.
Look for news-you-can-use based on STELLAService’s robust evaluation of retailers and high-level commentary from thought leaders in the field of service.
We also want to hear your stories. Feel free to drop us a note at storytips@STELLAService.com.