It’s easy (and quite common) to take frustration out on the customer service rep who isn’t fixing your problem or addressing your issue. We’ve all done it, been rude or short with an employee of a company that is causing us a headache. But it never seems to get people anywhere really, and it makes sense why. The person on the other end of the line is a also a human being (most of the time) and it’s important not to forget to treat them with respect just as you would anyone else. Who wants to help someone out who is being a jerk?
A few tips from an 18-year customer service rep were highlighted in this article on how to make the best of a situation when you need someone’s help over the phone. Bottom line, treat the person with respect, even if you are a bit upset about the wrong sneakers arriving in the mail. Odds are the experience for both parties will be much more enjoyable and you’ll feel better about it too.