They say you never want to see how your sausage is made. They’re probably right. But when it comes to the STELLAService evaluation, we think it’s important for people to know how it all goes down. We’re focused on bringing transparency to the world of online customer service, so it only makes sense for us to be as upfront as possible about how we go about evaluating the service performance of Internet retailers.
To that end, we’re excited to unveil our first ever infographic! Take a look at what, why and how we do what we do, and see what an e-retailer must really go through – and deliver on – in order to earn the STELLAService seal.