Stella Benchmarks: J.Crew's Team Warmed Up For Holiday Customer Service

November 26, 2014 / 0 Comments

J Crew

J.Crew provided the best overall customer service in October, marking the retailer’s third time topping Stella Benchmarks in 2014. It’s strong evidence that J.Crew has properly prepped its team to handle the busy holiday season.

From pre-purchase through refund, J.Crew’s dedication to service was evident in StellaService data for both customer care and fulfillment. The retailer ranked 4th in Phone, 2nd in Email, 8th in Shipping and 17th in Returns.

Stella Benchmarks includes 138 companies evaluated on a daily basis by StellaService. Customer care channels – Phone, Email and Chat – are measured daily, while fulfillment metrics are measured across multiple orders each month.

Ten companies that did not rank in the Top 25 overall last month earned a spot in October – David Yurman, Aeropostale, Brooks Brothers, Louis Vuitton, Burberry, Cabelas, H&M, Nasty Gal, Lands End and Fab.

Companies that have ranked in the Top 25 Overall every month in 2014:

  • J.Crew
  • L.L.Bean
  • Zappos
  • Net-A-Porter

Looking at all companies included in Stella Benchmarks in October, the following …

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